Imagine you have one objective: to design a service that shows empathy for users. No frustrating experiences, no organizational jargon, no bureaucratic hoops to jump through. Just straightforward design that demonstrates respect for your users by meeting their needs.
Imagine you also have constraints: you can’t work alone, and you can’t tell others what to do. No policies, no best practice, no saying, “here’s what we should do.” You can show but you can’t tell.
What would you do?
The answer isn’t in any one person’s contribution—whether design, research, code, or content. The answer is in how the team works together. Your team needs to:
At #dareconf USA you’ll learn how to encourage your team to adopt these behaviors using simple techniques rarely seen in design teams. Taken from fields like facilitation, coaching, conflict resolution, and improvisational theater, these techniques don’t rely on telling people what to do. They work by discovering the group’s common purpose and creating a space where everyone can learn together. As a result you’ll contribute to work that shows empathy for users—work that makes a difference to people’s lives.
#dareconf USA was sponsored by The University of the Arts. Our venue was the Caplan Center for the Performing Arts in downtown Philadelphia. We enjoyed working with the Design for Social Impact Masters Program which prepares students to become leading agents of social change through design within communities and organizations.
We’re grateful to our sponsors for making #dareconf USA possible.
Roz Duffy is a design strategist and researcher. She organizes communities around empowering change and creative expression. Past credits include organizing BarCamp Philly (2008-2011) and TEDxPhilly (2010 & 2011). Roz presented How to create safe spaces to learn and grow at #dareconf London 2014.